TERMS OF SERVICE

OVERVIEW

This website is operated by Pretty Poly Packaging Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Pretty Poly Packaging Ltd.

These Terms of Service apply to your use of our website and to purchases made from us. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. OUR DETAILS

Pretty Poly Packaging Ltd
Company registration number: 17243271
Email: hello@prettypolypackaging.com

Our website is operated using the Shopify ecommerce platform.

2. OUR PRODUCTS

We sell packaging products including poly mailer bags, tissue paper, stickers, cards and related packaging products.

We make every reasonable effort to display our products, colours, patterns, dimensions and other details as accurately as possible.

Colours may appear slightly different depending on your device or screen settings.

Measurements are approximate unless otherwise stated.

Poly mailer bags and tissue paper are flexible packaging products and may have minor creases, folds or variations caused by manufacturing, packing, storage or transit. These do not normally affect the intended use of the product.

3. ORDERS

You may purchase our products for personal or business use.

When you place an order, you are responsible for ensuring that the information you provide, including your delivery address and contact information, is complete and accurate.

Submitting an order does not necessarily mean that we have accepted it. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, a pricing error has occurred or we suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the relevant amount.

4. PRICES AND PAYMENT

All prices are shown in the currency displayed on our website.

Prices and promotions may change from time to time. Any changes will not affect an order that has already been accepted.

Payment must be made using one of the payment methods offered at checkout.

You agree to provide current, complete and accurate billing and payment information.

5. PRODUCT AVAILABILITY

All products are subject to availability.

We may limit quantities, discontinue products or designs, or change our product range without notice.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative or issue a refund.

6. DELIVERY

Available delivery options and charges will be shown at checkout.

Any delivery times provided are estimates unless expressly stated otherwise.

We are not responsible for delays outside our reasonable control. If a significant delay occurs, please contact us and we will do our best to assist.

Please ensure that your delivery address is correct before completing your order.

Further information about delivery is available in our Shipping Policy.

7. RETURNS, CANCELLATIONS AND REFUNDS

Your rights to cancel an order, return products and receive refunds are explained in our Return and Refund Policy.

Nothing in these Terms limits your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

8. DAMAGED, FAULTY OR INCORRECT ITEMS

Please contact us as soon as possible if an item arrives damaged, faulty or if you receive the wrong item.

We may ask you to provide photographs of the item and its packaging so that we can investigate and resolve the issue.

Please contact hello@prettypolypackaging.com for assistance.

9. WEBSITE INFORMATION

We aim to keep the information on our website accurate and up to date. However, occasional typographical errors, inaccuracies or omissions may occur.

We reserve the right to correct errors and update information where necessary.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including our branding, graphics, product photography, text and original designs, belongs to Pretty Poly Packaging Ltd or is used by us with appropriate permission.

You may not copy, reproduce, distribute or commercially exploit our website content or original designs without our prior written permission, except where permitted by law.

Purchasing one of our products does not transfer ownership of any intellectual property rights associated with the product design or branding.

11. ACCEPTABLE USE

You must not use our website:

• for any unlawful purpose;

• to infringe the rights of another person;

• to transmit malicious software or harmful code;

• to attempt to interfere with the security or operation of the website;

• to obtain information or content by unauthorised automated means; or

• in any way that violates applicable law.

We reserve the right to restrict access to our website where we reasonably believe these Terms have been breached.

12. THIRD-PARTY SERVICES AND LINKS

Our website may use or contain links to services operated by third parties, including payment providers, delivery services and other websites.

We are not responsible for the content, privacy practices or services of independent third-party websites.

Where you choose to use a third-party service, its own terms and policies may also apply.

13. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We process personal information in accordance with applicable UK data protection law.

14. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to your statutory rights and applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing products wholly or mainly for business purposes, we are not responsible for indirect business losses such as loss of profits, revenue, business opportunities or goodwill, except where liability cannot lawfully be excluded.

15. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

This may include postal or courier disruption, severe weather, natural disasters, interruptions to telecommunications or other events that we could not reasonably prevent.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version displayed on our website at the time you place an order will apply to that order.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

18. NO WAIVER

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce it later.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory rights provided by the laws applicable where you live.

Nothing in these Terms affects any statutory rights you may have.

20. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact:

Pretty Poly Packaging Ltd
Email: hello@prettypolypackaging.com
Company registration number: 17243271

Our return address will be provided when required as part of our returns process.